Course consists of 10, 1 hour lessons

Topics covered


Phone:
Answering phone
Making an appointment
Changing an appointment.
Taking messages

Email:
How to write a business email.
Formal request.
Informal invitation, or acceptance, e.g. To meet for a drink, meet for coffee.

Letters:
Business letters.
Standard phrases.
Complaints.
Requests.

Meetings:
Appropriate business language for meetings.
~ being polite, avoiding confrontational phrases.
How to disagree.
How to query information.
How to refuse.
How to ask for more information.
Arranging meetings.

Pronunciation:
Stress/Intonation ~ how this can change the meaning of what you say.

Company rules:
Should, shouldn't, don't have to, mustn't, etc.
Jobs and interviews.

Talking about money:
Idioms ~ rip-off, be made of money, etc.
Reducing costs ~ Business phrasal verbs : cut down, took into account, come up with., etc

Talking about sales

Advertising vocabulary:
Know the correct phrases to use when planning an advertising campaign English.

Business Trip:
Conversation, Discussion, Role-playing.
To improve control of language used to make polite requests while travelling.

Changes In Business:
Graphs, increase, decrease, rise and fall, ( appropriate language.)
Using 3rd conditional : if+had+would to talk about alternative outcomes.

Social Niceties:
Expressions. Social English for anyone meeting English speaking clients.

Keeping the conversation going:
Showing interest in what is being said and keeping conversation flowing. Using Tag questions, and fixed words like right, yeah, great. Tag questions: Did you? Was it? Etc.


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