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F.A.Q's



Please look at the most frequently asked questions before you contact us, you will probably find the answer below.

GENERAL QUESTIONS


How do I register and pay for the service:
1. Go to the register link at the top of the page and enter your details, you will then be sent to another page, where you can then decide whether you want to join the ESO community or not.
2. If after registration you decide to join and pay, you can click on the PAYPAL link and pay on their secure payment server SSL, by Bank transfer or by cheque.

What happens after I have paid?
1. Once you have paid, you will recieve a confirmation email of your registration, this is needed to enter the community.


TECHNICAL QUESTIONS

What hardware do I need?
1. To go into a classroom, you will need a Microphone and speakers, Headset recommended.

Do I need any special software?
1. No, all is automatically downloaded when you enter the community..

How do I get help if I am in trouble once I am in the ESO community?
Once you are in the community, you can click on the 'Helpline' link.

MINIMUM REQUIREMENTS

Windows Client

� Windows 98/ME/2000/XP/VISTA

� Pentium III 500 MHz processor

� 128 MB RAM

� 20 MB free disk space

� Soundcard with speakers and microphone or headset

� 28.8 kbps Internet connection

Mac Client

� Mac OS 9.1/9.2, Mac OS X 10.1.5, 10.2, 10.3, and 10.4

� G3 233 MHz

� 64 MB RAM (OS 9.x), 128 MB RAM (OS X 10.1.5, 10.2, and 10.3), and 256 MB (OS X 10.4)

� 20 MB free disk space

� 28.8 kbps Internet connection

UltraSPARC Solaris Client

� Solaris (SPARC only) 9 and 10

� UltraSPARC llc 300 MHz

� 128 MB RAM

� 20 MB free disk space

� Soundcard with speakers and microphone or headset

� 28.8 kbps Internet connection

Java Desktop System Client

� Java Desktop System 2

� Pentium III 1 GHz processor

� 256 MB RAM

� 20 MB free disk space

� Soundcard with speakers and microphone or headset

� 28.8 kbps Internet connection












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